Return Policy

1. Scope

This policy applies exclusively to the return of tracking devices purchased directly through NuMar Technologies S.A.S., in accordance with the conditions established in this document.

This policy does not apply to monitoring services, technology platforms, connectivity plans, installation services, configurations, activations, or other contracted services, unless applicable legislation states otherwise.

2. Timeframe to request a return

The customer may request the return of a tracking device within ten (10) calendar days following the product’s delivery date.

Requests received after this period may not be accepted, unless there is an applicable legal obligation or a particular condition previously agreed upon in writing between the parties.

3. Conditions for accepting a return

For a return to be accepted, the device must meet the following conditions:

• Be unused.
• Be kept in its original packaging.
• Be in adequate condition for inspection and subsequent resale.
• Include the accessories, components, and elements originally delivered with the product.
• Be accompanied by the documentation or purchase information needed to validate the transaction.

NuMar Technologies S.A.S. may inspect the product before definitively approving the return.

4. Procedure to request a return

The customer must contact NuMar Technologies S.A.S. through the official customer service channels and provide:

• Customer’s name or company name.
• Order number, invoice, or proof of purchase.
• Date of acquisition or delivery of the device.
• Reference or serial number of the equipment.
• Reason for the return request.
• Contact information for managing the process.

Once the request is received, NuMar Technologies S.A.S. will inform the customer of the steps to follow to deliver or ship the device.

5. Product inspection

Once the equipment is received, NuMar Technologies S.A.S. will verify that it meets the conditions established in this policy.

If the device meets the return requirements, the corresponding process will proceed in accordance with the terms of purchase and applicable regulations.

If the product shows signs of use, damage, alterations, missing accessories, or is not in its original packaging, the request may be rejected, without prejudice to any rights the customer may have under warranty or applicable legislation.

6. Shipping costs

Costs associated with the transport or shipping of the returned product will be communicated to the customer and will be determined according to the reason for the return and the conditions applicable to each case.

When the return corresponds to a defective product or a situation covered by the applicable legal or commercial warranty, NuMar Technologies S.A.S. will handle the case in accordance with its warranty policies and current legislation.

7. Warranty returns

The return of a device due to a failure, manufacturing defect, or a situation covered by warranty will be handled in accordance with NuMar Technologies S.A.S.’s Warranty Policy.

Warranty returns will be processed through the corresponding technical review process.

8. Exclusions

Commercial returns will not be accepted when:

• The ten (10) calendar day period has expired.
• The device has been used.
• The product no longer has its original packaging.
• The equipment shows damage caused by improper use, unauthorized handling, incorrect installation, or modifications made by third parties.
• The device is incomplete or does not include the accessories originally provided.

The foregoing is understood without prejudice to any rights the consumer may have under applicable legislation, especially in cases related to warranties, defective products, or other situations regulated by current regulations.

9. Contact

To request a return or receive information about the applicable procedure, the customer may contact NuMar Technologies S.A.S. through the official service channels published on our website.

NuMar Technologies S.A.S. reserves the right to update this Return Policy when necessary, informing customers of changes through the corresponding channels.

Last updated: 07/22/2026.